Customer Service II
During my recent travels, I dined out a lot.
I had some fabulous meals and some not-so-fabulous ones. Waitstaff ranged from the most attentive and courteous to the downright rude. There was one restaurant, though, that deserves special mention — due to their combination of superior customer service and fabulous food.
The restaurant is in the town of East Greenwich, RI. It’s a little Thai place, called Herbs and Spices. The ingredients were incredibly fresh, and I had a fabulous lunch.
But I’m getting ahead of of myself.
I have some crazy food allergies, and the craziest is an allergy to soy. This often makes dining out somewhat of a challenge.
I love curry and I really love mangoes, so I was intrigued to try their signature dish of mango curry. I don’t usually have issues with Thai curry, so I ordered with confidence and didn’t question whether there was soy in the dish.
The waitress (to whom I had mentioned my allergy upon arrival) went back to the kitchen, and took it upon herself to examine every ingredient the chef would use! She returned to the table carrying two unopened cans of curry paste – one yellow and one red. She noted that the yellow paste appeared to have soy in it, whereas the red paste did not. She offered to have the chef substitute red curry paste for the yellow, which I gratefully accepted.
All I can say on so many levels is, “wow!” What great customer service! It was a great catch on her part, and I learned something new about red and yellow curries. As for the dish itself? It was absolutely the best Thai curry I have eaten in recent memory.
If I were an official restaurant reviewer, I’d give Herbs and Spices five stars. I can’t think of another thing they could have done to make our dining experience more pleasant. I definitely plan to return for another meal the next time I visit RI. 
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