Last week I decided to re-grout my bathroom. How hard can it be, right?
I started by doing some Internet research and watching how-to videos on You-Tube. Armed with my new-found knowledge, I headed to the local mega-hardware store to get supplies.
Unfortunately, the shelves were lined with products that looked nothing like what the guys in the YouTube videos used! I read label after label, and finally tracked down an employee to show me the unsanded grout. I explained that I’d be tiling a shower stall. He pulled a container of pre-mixed grout from the shelf, and sent me on my way.
When I got home, and began applying the grout, it appeared to be gritty. It wouldn’t squeeze into the tiny cracks between the tiles no matter how hard I tried. It slowly dawned on me that I had gotten sanded grout rather than unsanded (the package, strangely, was not labeled).
After realizing the project was not going as planned (and after noticing that part of my wall had a distinctly southwestern look to it), I began the tedious process of removing the sanded grout that I had just attempted to apply. It had dried quickly, so the process involved a lot of washing and scraping of gritty gunk into the bathtub. After rinsing the tub, a layer of brown sand remained.
The next day I returned to the hardware store and explained my problem to the clerk. She suggested I go find the correct product for an even exchange. After much label-reading, it became obvious that they didn’t carry pre-mixed unsanded grout. I’d have to mix my own. I grabbed a box of unsanded grout powder ($2 more expensive than my original purchase), and returned to the register.
I was surprised when the clerk said it would still be an even exchange! She noted, “We sold you the wrong thing in the first place. And honestly, you were the calmest I’ve ever seen anyone in this situation. Usually people come storming in here demanding to see a manager.”
Really?
I had been so impressed by how nicely she was treating me that I never stopped to think about why. It turns out that she was responding to how nice *I* was being. She had expected me to be upset, and was pleasantly surprised when I explained my messy evening with bemusement, rather than anger.
So, while I was a little disappointed that my bathroom did not get re-grouted last week, the process helped me re-learn a neat little lesson. People generally are good, and they want to help us out. If we treat them with kindness and respect, they will bend over backwards to help us succeed.



